Privacy policy

Last updated: August 21, 2026

This Privacy Policy explains how MIJA collects, uses, stores, and protects personal data when you visit our website, place an order, contact us, subscribe to our newsletter, or interact with our services.

MIJA processes personal data in accordance with the applicable personal data protection laws of North Macedonia.

Data Controller

The data controller responsible for the processing of personal data is:

MIR-JOS DOO
29 Noemvri 8,
Tetovo 1200, North Macedonia
4028022548510

info@mijaofficial.com

Personal Data We Collect

When you use our website, place an order, or contact us, we may collect the following personal data:

Name and surname
Email address
Phone number
Delivery address
Billing information
Order details
Selected payment method
Communication history with MIJA
Newsletter preferences
Website usage information, including cookies, device information, browser information, and browsing activity

How We Use Personal Data

MIJA uses personal data for the following purposes:

To process and manage orders
To prepare invoice payment details
To arrange cash on delivery
To confirm payments and reservations
To deliver orders through courier services
To communicate with customers about orders, deliveries, returns, exchanges, and customer support
To manage pre-orders and reservation pieces
To send newsletters, product updates, collection launches, and offers, where the customer has agreed to receive them
To improve our website, services, products, and customer experience
To meet legal, accounting, tax, and administrative obligations

Legal Basis for Processing

MIJA processes personal data only when there is a legal basis to do so.

We process personal data when it is necessary to fulfil an order, prepare payment information, arrange delivery, manage returns or exchanges, or respond to customer requests.

We may also process personal data to comply with legal, accounting, and tax obligations.

For marketing communication, newsletters, cookies, and certain tracking tools, we process personal data based on consent, where required.

We may also process limited personal data based on legitimate business interests, such as improving our website, preventing misuse, keeping business records, and improving customer service.

Payment and Delivery

At the moment, orders can be paid by invoice or by cash on delivery.

For invoice payments, we use the information provided at checkout to prepare and send payment details. The order is confirmed once payment has been completed.

For cash on delivery, payment is made directly to the courier upon delivery.

For delivery, we may share the necessary personal data with courier partners, including Eco Logistics courier services, for the purpose of delivering your order. This may include your name, phone number, delivery address, and order information.

Pre-Orders and Reservations

For pre-order or reservation pieces, we use your personal data to confirm your reservation, prepare production according to selected size, colour, and product, communicate estimated shipping dates, and arrange delivery once the piece is ready.

Marketing Communication

If you subscribe to our newsletter or agree to receive marketing communication, MIJA may use your email address or phone number to send updates about new collections, limited drops, product launches, offers, and brand news.

You can unsubscribe from marketing communication at any time.

Cookies and Website Tracking

Our website may use cookies and similar technologies to support website functionality, improve the shopping experience, measure performance, and support marketing activities.

This may include tools such as Shopify analytics, Meta Pixel, Google Analytics, email marketing tools, or similar services, if used by MIJA.

You can manage or disable cookies through your browser settings. Some parts of the website may not function properly without certain cookies.

Where required, marketing and analytics cookies will be used only with your consent.

Sharing of Personal Data

MIJA does not sell personal data.

We may share personal data only when necessary with:

Courier and delivery partners
Website and hosting service providers
Payment, invoice, and order-processing service providers
Email marketing and communication platforms
Analytics and advertising service providers
Accounting, legal, tax, and administrative service providers
Public authorities, where required by law

Only the personal data necessary for the relevant purpose is shared.

International Data Processing

Some of the service providers used by MIJA, such as website, analytics, marketing, or technical service providers, may process or store personal data outside North Macedonia.

Where personal data is processed internationally, MIJA will take reasonable steps to ensure that appropriate safeguards are applied in accordance with applicable personal data protection rules.

Data Storage and Security

MIJA takes appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, alteration, disclosure, or destruction.

Personal data is stored only for as long as necessary for the purpose for which it was collected, or for as long as required by legal, accounting, tax, or administrative obligations.

Order, invoice, payment, and accounting information may be kept for the period required by applicable law.

Marketing data is kept until you unsubscribe or request deletion, unless there is another legal basis for keeping it.

Your Rights

In accordance with applicable personal data protection laws, you may have the right to:

Request access to your personal data
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Request restriction of processing
Object to certain types of processing
Withdraw consent for marketing communication or cookies
Request information about how your personal data is used

To exercise your rights, please contact us through the contact details provided on this website.

You also have the right to submit a complaint to the Personal Data Protection Agency of North Macedonia, if you believe that your personal data has been processed unlawfully.

Changes to This Privacy Policy

MIJA may update this Privacy Policy from time to time. The latest version will always be available on this page.

Contact

For questions about this Privacy Policy or the use of your personal data, please contact us at: